Durrant Farms Estate

By accessing and using the Durrant Farms Estate website ("Site") or booking services through us, you agree to the following Terms of Service:

1. Use of Site
You agree to use this site only for lawful purposes and in a way that does not infringe on the rights or restrict the enjoyment of others.

2. Bookings & Payments
All bookings are subject to availability. Payment terms, deposit requirements, cancellation policies, and event-specific terms are outlined in your individual agreement or invoice.

3. Intellectual Property
All content on this site, including images, logos, text, and designs, is owned or licensed by Durrant Farms Estate and may not be copied or used without permission.

4. Limitation of Liability
We are not liable for any indirect or consequential loss arising from your use of our website or services. Our total liability is limited to the amount paid for the specific service.

5. Third-Party Links
Our site may include links to other websites. We are not responsible for their content or privacy practices.

6. Changes to Terms
We reserve the right to update these terms at any time. Continued use of the site or our services after changes are posted means you accept the revised terms.

7. Governing Law
These terms are governed by the laws of the state of North Carolina.

8. Contact
Questions? Please contact us at hello@durrantfarms.com.

terms and conditions

Durrant Farms Estate ("we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, book an experience, or sign up for our newsletter.

1. Information we collect: Name, email, phone number, and any other information you provide when booking, filling out a form, or subscribing.

Usage Data: IP address, browser type, pages visited, time spent on site (collected via cookies and analytics tools).

2. How We Use Your Information

To process bookings and respond to inquiries

To send newsletters, updates, and promotional content

To improve our website and customer experience

To comply with legal obligations

3. How We Share Your Information
We do not sell or rent your information. We may share your data with trusted service providers (e.g., email platforms, payment processors) solely for business operations.

4. Cookies & Tracking
We use cookies to enhance site performance and understand visitor behavior. You can disable cookies in your browser settings.

5. Your Choices
You may unsubscribe from our emails at any time by clicking the link at the bottom of any newsletter. You can contact us to request access, correction, or deletion of your data.

6. Security
We take appropriate measures to protect your information, but no online transmission is 100% secure.

7. Children’s Privacy
Our services are not intended for individuals under 13. We do not knowingly collect data from children.

8. Changes to This Policy
We may update this policy from time to time. The latest version will always be posted on our website.

9. Contact Us
If you have any questions, please email us at hello@durrantfarms.com.

PRIVACY POLICY

terms & conditions

privacy policy & terms and conditions

Cancellations & Refunds

Cancellation Policy:

*Change in Reservation* If a guest needs to increase the number of people in their party after booking, they may do so by purchasing additional passes for the added guests. If a guest needs to decrease the number of people in their party, that change must be made at least 72 hours prior to the reservation start time. Reductions made within 72 hours of the experience are not eligible for a refund. For any approved ticket cancellations or party size reductions, all service fees are non-refundable. Refunds will be issued back to the original payment method.

*Canceled by Guest or No-show* When a guest does not show up for their reservation, they are not entitled to a refund. If a guest chooses to cancel their reservation, there are different penalties depending how far out the reservation is set for. - Cancellations more than 15 days in advance receive 100% of payment, less service fees. - Cancellations within 14 days or less receive 50% of payment. - Cancellations within 48 hours will not receive a refund. No shows will not receive a refund.

*Canceled by Host* If Durrant Farms cancels a reservation, the guest automatically receives a full refund.

Cancellation Policy for All Durrant Farms Experiences

We’re a small, family-run farm and each item we offer—whether made by hand or sourced with care—is part of the larger story we’re building here. Because of the nature of our work, all sales are considered final unless a return is approved via email.

If you have a concern with your order, please reach out within 14 days of delivery and we’ll do our best to help.

If a return is approved:

A 15% restocking fee will be deducted from your refund to help account for handling and time.
You’ll be responsible for return shipping.
Returned items must be unused, in original condition, and sent back in original or equivalent packaging.
Refunds will be processed once the item is received and inspected.

Non-returnable items include:

Custom or made-to-order items
Sale or discounted items
Perishable products
Gift cards

We appreciate your understanding and support—it allows us to keep doing what we love here on the farm.