Cancellation Policy For All Durrant Farms Experiences
Change of Reservation
When a guest needs to decrease the number of people in a party for an experience they’ve already paid for, the guest will receive a refund for said people less service charges.
When a guest needs to increase the number of their party, they will need to purchase additional passes per the number of people in the group.
There are no additional fees for changing a reservation up to the time of the reservation.
Cancelled by Guest or No-show
When a guest does not show up for their reservation, they are not entitled to a refund. If a guest chooses to cancel their reservation, there are different policies depending how far out the reservation is set for.
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Cancellations more than 15 days in advance receive 100% of payment, less service fees.
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Cancellations within 14 days or less receive 50% of payment, less service fees.
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Cancellations within 48 hours will not receive a refund. No shows will not receive a refund.
Cancelled by Host
If Durrant Farms cancels an Experience reservation, their guest automatically receives a full refund including service charges.
Durrant Farms Estate Return & Refund Policy
We’re a small, family-run farm and each item we offer—whether made by hand or sourced with care—is part of the larger story we’re building here. Because of the nature of our work, all sales are considered final unless a return is approved via writing in email.
If you have a concern with your order, please reach out within 14 days of delivery and we’ll do our best to help.
If a return is approved:
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A 15% restocking fee will be deducted from your refund to help account for handling and time.
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You’ll be responsible for return shipping.
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Returned items must be unused, in original condition, and sent back in original or equivalent packaging.
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Refunds will be processed once the item is received and inspected.
Non-returnable items include:
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Custom or made-to-order items
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Sale or discounted items
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Perishable products
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Gift cards
We appreciate your understanding and support—it allows us to keep doing what we love here on the farm.